Frequently Asked Questions

No. Our clinic opening hours are 8:00am to 5:00pm, Monday to Friday.

FOR MEDICAL EMERGENCIES DIAL 000 FOR THE AMBULANCE SERVICE
All After Hours Contact – Phone (03) 9704 6812.
The voice message will prompt you to the after-hours 13 Health (Ph: 1343 2584).

Alternatively, if you are a patient of our Clinic and prefer to speak to our doctor on call, please phone 1300171420 for medical advice.

PLEASE NOTE: AFTER HOURS CONSULTS AND HOME VISITS incur a fee of $200.00, payable at the time of consultation.

Yes. However, these are kept to a minimum due to the nature of the practice, time constraints and safety reasons. Mainly for regular patients whose condition prevents them attending the practice. Visits will only be made within the Blackbutt-Benarkin community.

No. Telephone requests for prescriptions will not be accepted at this practice for legal reasons and the safety of your health. Telephone consults with a GP are still available to patients who have visited the practice in the last 6 months. Scripts can still be faxed or emailed to your preferred pharmacy but originals must be posted later.

Blackbutt Medical Centre has been a mixed billing medical practice since February 2020. If your GP hasn’t bulk billed you, full payment of the consultation fee needs to be paid on that day. The gap between your Medicare rebate and the consultation charge is the out-of-pocket amount.

New patients and visitors are welcome, however all first visits are privately billed. With on-thespot processing, the Medicare rebate goes into your bank account right away. Fees will be payable at the time of consultation by cash, credit card or EFTPOS. Accounts are unfortunately not able be given. The AMA fee structure forms the basis of our billing policy, and our doctors charge the fees that reflect the time taken and degree of complexity in each consultation. Our practice is equipped with TYRO and Medicare On-Line. These facilities allow the surgery to directly lodge your receipt for Medicare refunds, saving time for patients.

Please ask our reception members for any information regarding these rebate options, as well as private fees. In today’s environment, it’s no longer possible to bulk bill every patient. All consultations are time-based and attract a fee. We have given a great deal of consideration to who is eligible to be bulk billed.

Blackbutt Medical Centre pride ourselves on delivering the best quality, sustainable community health care. Bulk billing is available for people who have a valid Medicare card and are:

Pension Card Holders
Health Care Card Holders
DVA Card Holders
Children under 16 years
Students under 25 years with a Student card
Undertaking a Mental Health Care plan
Undertaking a Chronic Disease Management Plan or Team Care Plan
Undertaking a Home medicines Review appointment.
75+ Annual Health Check

If your card has expired, we aren’t able to bulk bill you. If your newborn does not have a card yet, we aren’t able to bulk bill them. If our patients need to access quality health care but can’t afford it, we will, of course, bulk bill them. (At the discretion of your GP)

Blackbutt Medical Centre pride ourselves on delivering the best quality, sustainable community medical and health care.

Patients are able to request a copy of their patient records when transferring to another practice. A signed request will be required from that practice. Patients are also able to request copies of their Patient Records in complete or summary form from other medical centers. Again, a signed request form from this practice will be
required. Often fees will be charged for searching, coping and postage. These must be paid before records will be transferred.

Food or drink is not encouraged inside the practice.

Please feel free to leave a verbal or written message. A suggestion box is available. Comments and opinions are always welcome at this practice. If you leave contact details a reply will be given.

Any complaints should be discussed with the doctor or the Practice Manager of this practice directly or in writing. Details of contact details for Queensland health complaints agency are available from Reception or the Practice Manager. Please feel free to add your suggestion to improve the quality of service at Blackbutt Medical Centre by placing your written suggestion in the “Suggestion Box”.

It is the patient’s responsibility to make a follow-up appointment to discuss the results of any tests/x-rays etc.
For pathology tests – an appointment 3 or 4 days after tests are requested will ensure the results are available at the time of the follow-up appointment.
For diagnostic imaging – after you have had the imaging done, please telephone the surgery to make an appointment to discuss the results with the doctor.
If the doctor needs to see you urgently to discuss your results, you will be contacted by our office staff.

Nanango Hospital is located at 135 Brisbane Street Nanango

Telephone (07) 4171 6700.

Kingaroy Hospital is located at 166 Youngman Street Kingaroy

Telephone (07) 4162 9200.

Nanango Discount Drug Store is open extended hours at 58 Fitzroy Street, Nanango. Telephone (07) 4163 1631

Good Price Pharmacy Warehouse is open extended hours at Unit 2 Harvey Norman Centre, 18-20 Rogers Drive  Kingaroy. Telephone (07) 4162 7780

The law gives you certain privacy rights in relation to information that you give this medical practice.

We need your consent to collect personal information about you.

Your medical record is a confidential document and it is the policy of our practice to maintain security of personal health information at all times and to ensure that the information is only available to authorised staff members.
A copy of our privacy policy is given to patients at their initial consult at the practice and anytime upon request. A copy of the privacy policy is displayed on the notice board.